Overview
The notice concerns access on January 22. It lists 408 customer records with names/contact details, 14 partner records with business contacts, 315 member-firm records including bank details, and 5,143 other firm records including business names. These are neither unique-person counts nor an additive total. No new leakage or tampering was identified as of February 17.
Timeline
- Occurred
- Discovered
- Disclosed
Unauthorised access occurred.
Possible exposure and category counts disclosed.
Update on consumer-content resumption.
Organization response
The company suspended affected services, blocked access and accounts, notified affected parties and reported to authorities. Consumer-facing content resumed on February 17 while the management system remained suspended.
What you can do
Check notices through the organisation’s genuine contact channels. Do not enter credentials or payment details through links in unexpected messages.
Sources
- 引越し見積もり管理システムの不正アクセスと漏えい可能性アットホーム · 2026-11-09
- 引越し見積もりコンテンツの再開等に関する続報アットホーム · 2026-11-09