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Crystal Jemmy: Sagawa parcel-inquiry intrusion may have exposed customer shipping data

After Sagawa announced intrusion into its parcel-inquiry service that may have exposed sender/recipient name/address/phone, Crystal Jemmy posted on Oct 2, 2026 that its customers may be in scope. Counts/confirmation pending. Cards/passwords out of scope per Sagawa.

Last updated: 2026-11-09

Overview

No confirmed count → blank.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

  1. 佐川急便における不正アクセスに関するお知らせ株式会社ジェミー · 2026-11-09

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