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Confirmed

MetLife: group customer file emailed to wrong customer’s HR administrator

On January 29, 2026, a MetLife associate inadvertently emailed a file to a human resources administrator at another MetLife group customer; the recipient notified MetLife the same day and confirmed deletion.

Last updated: 2026-11-09

Overview

The file included SSNs, names, coverage type, coverage start date and group number. MetLife says it does not believe the information is at risk. No total is given.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Verify notices through official channels, avoid links in unexpected messages, do not provide credentials, and review credit reports and statements.

Sources

  1. Sample consumer notice filed with California AG (Metropolitan Life Insurance Company)California Department of Justice, Office of the Attorney General · 2026-11-09
  2. California AG data breach report: Metropolitan Life Insurance CompanyCalifornia Department of Justice, Office of the Attorney General · 2026-11-09

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