Confirmed

PFU: Shopserve intrusion leaked legacy PFU Direct store customers’ personal data

Shopserve was breached May 21–Aug 1, 2026; on Sep 17 PFU learned legacy PFU Direct customers were in scope and disclosed Sep 18. Up to 169,355 orders (not unique people). Current EC out of scope. Cards/member IDs/passwords not confirmed leaked for PFU.

Last updated: 2026-11-09

Overview

“Up to 169,355” orders → blank.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

  1. 外部サービスEストアー「ショップサーブ」への不正アクセスに伴う「PFUダイレクト本店」の個人情報漏えいに関するお詫びとお知らせ株式会社PFU · 2026-11-09

Related information

shopserve-ec-platform-data-breach-2026

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