Confirmed

Prudential Life: ex-agent took customer forms for 1,570 people and lost them after leaving

July 7, 2026 first notice said the firm was investigating press reports. September 14 follow-up confirmed a Tama-branch ex-agent had taken customer forms while employed and lost them after leaving in March 2026; discovered via a June finder report. Forms recovered.

Last updated: 2026-11-09

Overview

1,570 people (policyholders/insured etc.): name, phone, address, product, policy no., employer, etc. No third-party use found as of September 11, 2026.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

  1. 弊社元営業社員によるお客さまの個人情報の漏えいに関するお詫びとお知らせプルデンシャル生命保険株式会社 · 2026-11-09
  2. 本日の報道についてプルデンシャル生命保険株式会社 · 2026-11-09

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