Investigating

Retail Merchandising Services: information may have been accessed via one email account

In January 2026, RMS detected unusual activity in its email environment; a single email account was intermittently accessed without authorisation between November 24, 2025 and January 7, 2026, and information in it may have been accessed.

Last updated: 2026-11-09

Overview

Preliminary review was completed on February 25, 2026. Also filed with the Vermont AG on the same day. Fields are templated; no total is given. The first-disclosure date is the earliest public document confirmed (California AG posting); no 2025 public disclosure was found in other state AG lists, HHS or company notices checked.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Verify notices through official channels, avoid links in unexpected messages, do not provide credentials, and review credit reports and statements.

Sources

  1. Vermont AG: Retail Merchandising Services notice to consumers (2026-03-16)Vermont Office of the Attorney General · 2026-11-09
  2. California AG data breach report: Retail Merchandising ServicesCalifornia Department of Justice, Office of the Attorney General · 2026-11-09
  3. Sample consumer notice filed with California AG (Retail Merchandising Services)California Department of Justice, Office of the Attorney General · 2026-11-09

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