Overview
The November 6 notice identifies 2,797,545 people in customer-management data and separately 9,715 people in recordings containing card details. These counts are not added; the displayed figure covers customer-management data.
Timeline
- Occurred
- Discovered
- Disclosed
Initial company disclosure. See sources for details and updates.
Organization response
Accounts were secured, individuals notified and card issuers engaged.
What you can do
Affected customers should review statements and report unfamiliar charges to their card issuer.
Sources
- 不正アクセスによるお客様の個人データ漏えいに関するお詫びとお知らせロート製薬株式会社 · 2026-11-09