Investigating

Scala Communications: i-ask intrusion may have exposed enquiry data for up to 5 client tenants

Between ~20:30 Oct 2 and ~08:00 Oct 3, 2026, illicit admin login and malware on i-ask may have exfiltrated enquiry DBs for up to 5 client tenants on the same server. Blocked same morning; public notice Oct 6. Up to 713,126 enquiry-unit records (duplicates possible). Name/email/enquiry text etc.

Last updated: 2026-11-09

Overview

“Up to 713,126” enquiry-unit total → blank.

Timeline

UnknownOccurred
2026-10-03Discovered
2026-10-06Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

FAQシステム「i-ask」への不正アクセスによる個人情報漏えいに関するお詫びとお知らせ株式会社スカラコミュニケーションズ · 2026-11-09

Scala Communications: i-ask intrusion may have exposed enquiry data for up to 5 client tenants

Overview

Timeline

Organization response

What you can do

Sources

Related information

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