Confirmed

Sefas Innovation: Frost Bank customer files downloaded from SFTP server

Unauthorised access to the SFTP server used for Frost Bank software support led to intermittent file downloads between December 2025 and April 2026, including tax forms and bill-pay check images with names, addresses, SSNs/TINs, account and loan numbers and dates of birth.

Last updated: 2026-11-09

Overview

Recorded once under the vendor. Media cite close to 200,000 people; approximate, so no count is stored. No total is given. The first-disclosure date is the earliest public document confirmed (California AG posting); no 2025 public disclosure was found in other state AG lists, HHS or company notices checked.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Verify notices through official channels, avoid links in unexpected messages, do not provide credentials, and review credit reports and statements.

Sources

  1. California AG data breach report: Frost BankCalifornia Department of Justice, Office of the Attorney General · 2026-11-09
  2. Sample consumer notice filed with California AG (Frost Bank)California Department of Justice, Office of the Attorney General · 2026-11-09

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