Overview
For 13 Jan 09:47–17 Jan 02:22: (1) 2,019 My SoftBank/etc displays, (2) 2,209 sender swaps, (3) 1,906 wrong receives, (4) 2,241 other—not summed; count stores (1) 2,019. Earlier period estimated “up to 200” (text only). Possible fields: name, address, birth date, phone, contract and billing.
Timeline
- Occurred
- Discovered
- Disclosed
Organization response
Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.
What you can do
Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.
Sources
- プロキシーサーバーの不具合による事象の発生についてソフトバンク株式会社 · 2026-11-09