Investigating

Ticket Plus: Tixplus cache-setting change may have briefly shown other users’ personal data

After a Sep 28, 2026 cache-setting change, concurrent hits on certain pages could show another user’s name/address/phone/email/card last-4. Up to 107 people’s data may have been shown; up to 322 users may have seen others’ data. Disclosed Oct 1. Sub-counts not summed → blank. App/Trade out of scope.

Last updated: 2026-11-09

Overview

“Up to” wording → blank.

Timeline

UnknownOccurred
2026-09-29Discovered
2026-10-01Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

一部のお客様情報が別のお客様に表示される事象についてのお詫びとご報告株式会社チケットプラス · 2026-11-09

Ticket Plus: Tixplus cache-setting change may have briefly shown other users’ personal data

Overview

Timeline

Organization response

What you can do

Sources

Related information

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