Confirmed

Yokohama Waterworks: 219 people’s returned exemption-cancellation notices went missing

Of exemption-cancellation notices mailed for water-rate discounts, 174 households / 219 people returned as undeliverable and were stored in the office; after a layout change they were found missing on Aug 3, 2026. Apology letters from Aug 19; disclosed Aug 24. No known need to remove them from the office; documents still unfound.

Last updated: 2026-11-09

Overview

219 people (174 households). Name, address, exemption status, customer number.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

  1. 水道料金等の減免に係る保存文書の所在不明について横浜市水道局 · 2026-11-09

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