调查中

Rakuten Travel: customer data may have been exposed via intrusions into overseas-hotel and multilingual booking sites

Possible data leak: Rakuten said customer data was targeted by unauthorised access to some overseas-hotel booking pages run by subsidiary Rakuten Travel Xchange (detected September 10) and to the Rakuten Travel multilingual site (detected October 20).

最后更新: 2026-11-09

此内容以 English 显示。

概述

Event 1: up to ~40,000 bookers (up to ~36,000 with partial payment data, no full card numbers) and up to ~2.6 million logged-in users. Event 2: up to ~860,000 logged-in users and up to ~40,000 property staff. Overlap unknown; not summed (count blank). The company describes the data as "targeted" without stating confirmed acquisition.

时间线

  1. 发生
  2. 发现
  3. 披露

组织应对措施

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

用户应对建议

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

信息来源

  1. 海外ホテル予約サイトの一部ページならびに多言語予約サイトに関するお詫びとお知らせ楽天グループ株式会社 · 2026-11-09

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