Investigating

Citizen Watch: vendor form-system intrusion may have exposed about 100,000 inquiry records

Vendor SC’s servers holding Citizen web inquiry forms were compromised Oct 2–3, 2026; about 100,000 name/address/phone/email records may have been taken. No intrusion into Citizen EC/member/internal systems. Disclosed Oct 6.

Last updated: 2026-11-09

Overview

“About 100,000” → blank.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

  1. お問い合わせフォーム委託先への不正アクセスによるお客様情報漏えいの可能性についてシチズン時計株式会社 · 2026-11-09

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