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ORIX Life: Scala i-ask intrusion may have exposed about 26,500 enquiry records

Scala Communications i-ask (used for website enquiries) was compromised; about 26,500 enquiry records (including repeat contacts) may have leaked name/DOB/address/phone/email/policy number/enquiry text (may include medical details). No intrusion into ORIX systems. No My Number/card numbers. Disclosed Oct 8. Distinct from the July agency mis-email incident.

Last updated: 2026-11-09

Overview

“About 26,500” → blank. Related to Scala root after commit.

Timeline

  1. Occurred
  2. Discovered
  3. Disclosed

Organization response

Per the notice, the organisation investigated and contained the incident, notified individuals and offered monitoring or protective resources.

What you can do

Be wary of emails, SMS or calls impersonating the organisation; do not open links or attachments or enter passwords or card details. Change reused passwords on other services.

Sources

  1. 当社の委託先における個人情報漏えいの可能性についてオリックス生命保険株式会社 · 2026-11-09

Related information

scala-communications-iask-possible-leak-2026

Related information

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